You can find lots of shared hosting providers on the market, yet the majority of them are resellers that have limited resources, especially in terms of support. One way to distinguish them is the option to reach the company over the telephone. The level of support that you will have via this particular channel of communication will vary based on the provider - several of them provide dedicated telephone support, many others offer general and customer support only since some issues are more time-consuming and it's easier to be resolved with a trouble ticket, particularly when the situation has to be escalated. However, it's good to know that you can always get in touch with your web hosting supplier as there're a lot of small matters that can be taken care of efficiently and in a timely manner with a phone call, not mentioning that you can get more details for the services even before you become a customer.

Phone Support in Shared Hosting

Because we have live telephone support 14 hrs per day, you're able to get in touch with us and talk with our customer support representatives to get more info about the Linux shared hosting that we offer and ensure that our servers match the system requirements for your sites prior to purchasing anything. For your convenience, we have telephone numbers on 3 different continents and you can call the one closer to you - in the USA, the UK or Australia. If you're already an existing customer, you can give us a call about general and billing matters, and even about some technical issues. In case the issue is strictly technical or it can take more time to analyze, you will have to use our ticketing system, that will enable both you and our technical support crew to monitor the information given by either side.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you when you have any questions about the semi-dedicated server packages that we offer. Whether you'd like to learn more about the plans, you have some billing issue or some general problem, you can just give us a call. Though some more complicated problems could need a ticket to give some time to our tech support team to investigate, we'll assist you with a number of tech questions over the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the United states of America, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you're in a different country, we have an international number where you will be able to get in touch with us.