Customer Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Time Guarantee

  • All your assistance requests will be dealt with in maximum 60 min after the trouble ticket or e–mail has been received. If your issue calls for additional assistance from an admin, we will direct the trouble ticket or the email to the person on duty and will leave a comment to inform you that more time will be needed for reaching the best solution. And if you order our Optional Managed Services package, any of the services included there will be performed whenever you decide.

  • Top quality support service
  • A Topflight Customer Care Service

  • We’ll be available to you 24x7 to reply to any questions that you may have related to our Site Control Panel or any of the apps that we have preinstalled for you on the dedicated web hosting server. If you also require assistance tackling server management procedures, you can resort to our Optional Managed Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and rebooting services, plus troubleshooting and installation services.

  • Intuitive help center
  • An Intuitive Help Section

  • Every Linux dedicated hosting server is fitted out with our charge–free Site Control Panel, which offers a comprehensive knowledgebase plus a collection of educational video tutorials. Whenever you need assistance while working with the Site Control Panel, just hit the Help or Videos buttons in the top right corner.