Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help section incorporated into your Site Control Panel. It boasts an immense knowledgebase with commonly asked questions and comprehensive instructional articles prepared by our capable customer support team.

  • Top quality support service
  • How–To Videos

  • We have compiled a collection of step–by–step video tutorials that detailedly demonstrate how you can solve a typical problem associated with your Linux shared hosting account. You can find the educational videos in the Help Center.

  • Intuitive help center
  • A Sixty–Minute Response Guarantee

  • We back up all our semi–dedicated servers with a 24/7/365 help desk support service and a sixty–minute ticket response guarantee. Our skilled techs will be available to you 24x7 to respond to your enquiries and to resolve any issue that you might encounter. Simply submit a ticket from the Help Center and we will respond back to you straight away.