The availability of the customer and tech support that a shared hosting company provides can tell you a lot about the services which they offer too. When you can use just e-mail messages or tickets, you have most likely come across some reseller and not the actual hosting provider. When this is the case, you may have to wait for several days to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual website hosting company for further assistance. When the supplier provides you with various means of communication with short response time which are available at any moment, they are almost certainly the top provider, not only a reseller. Therefore you will benefit from timely assistance and quality support because they'll have direct access to the servers where your account will be created. Whatever the problem - sales or technical, it's generally better to get in touch with your website hosting company right away through your preferred method of communication.

24/7 Customer Support in Shared Hosting

We supply 24/7 customer, billing and tech support for all our Linux shared hosting. Even if you aren't our client yet and you have some questions, we can assist you right away and supply you with the needed info, to give you the choice to make the best decision when you buy your new hosting account. We are available anytime, including holidays and weekends, and we supply various ways of communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we have a couple of phone numbers worldwide, thus you will be able to call the one which is closer to you. The max response time for your emails and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, so you can forget about waiting for days to receive support for any task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We know how important it is to get prompt help, in particular when your web site is not working as it should be for whatever reason. All of our Linux semi-dedicated hosting feature 24/7 customer and technical support, so in case anything happens, you can use various ways to let us know - telephone line with several local numbers internationally, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and common matters, which means that if you don't have an account yet, for example, you can receive additional information for our services, or we will assist you with less demanding tech problems. The next two options are for strictly tech troubles or everything that is more time-consuming due to the fact that it is quicker to track the communication between you and our support crew. The guaranteed max response time for them is just 1 hour, the regular one - 15-20 minutes, therefore you will not need to wait for an entire day in order to receive assistance like you may need to do when using the services of other providers.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to get well-timed support in general, let alone when you operate an entire server, so each dedicated server that we provide includes 24/7 support with 1-hour answer time warranty whatever the situation. This service is 100 % free for any difficulties with the server or the software that was installed from our administrators during the setup, therefore you can get in touch with us as many times as you would like, even during holidays. You can either open a ticket from your billing section or you can send an e-mail message, and the actual reply time for either rarely exceeds thirty minutes because we have administrators available 24-7-365. In case you want general information about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers we have on 3 different continents or you can take advantage of our live chat service and speak to a representative online. For third-party software support, we offer a Managed Services upgrade, that you're able to add to your server package from your billing Control Panel.