A live chat is among the many methods of communication provided by some website hosting providers as part of their support services. Depending on the provider, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is quicker compared to a support ticket and it will make it much more unlikely to misunderstand or misspell anything compared to a phone call with an agent. In addition, when the problem that you experience requires some time to be reviewed and resolved, you're able to do something different in the meantime instead of just waiting, as you would have to do if you call. You can also take advantage of a live chat support service free of charge as long as you have world wide web accessibility even when your website hosting provider is based in a different country and they do not have a local phone number you can call.

Live Chat Support in Shared Hosting

As we acknowledge the fact that a great number of problems are quickly resolved if you chat with a live person, we offer a live chat service for all of our prospective and current customers. The chat is available every day and our support agents will help you with a number of questions and issues. In case you are not our customer yet, you'll be able to learn more about our shared hosting plans and the website hosting platform in general so that you can be certain that your web sites will operate properly on our servers. In case you already have an account and you've got some questions or you encounter any kind of troubles with some of our solutions, you can get in touch with us through the live chat and we will provide you with the necessary info or assist you to troubleshoot the issue. You'll need to open a support ticket for specific problems that need more time or the help of a system administrator, but for the majority of common problems you will get help on the spot.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is online every day, even on holidays and weekends. It is the most effective way to find out more details about our Linux semi-dedicated hosting in case you do not have an account yet or to get a problem resolved in case you're a client and our customer care agents will help you instantly no matter what time of the day you join our chat. If you're hestitating which plan is more appropriate for your sites, if you need a piece of advice whether you should obtain a particular upgrade and how to obtain it or if you have troubles installing an e-mail account on your machine, you are able to contact us and we'll supply you with the required info instantly. Our live chat is accessible even after our phone lines go off for the day, therefore when you have an account with us, you can rest assured that you'll always find timely assistance with any question or problem that shows up.