A ticketing system is the most popular channel of correspondence that web hosting providers offer to their customers. It is usually part of the billing account and is the most effective way to deal with an issue that takes a certain period of time to investigate or that needs to be escalated to a server administrator. In this way, all comments added by either party will be kept in one and the same place in case somebody else wants to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which goes to say that you’ll need to log in and out of no less than 2 accounts in order to accomplish a particular procedure or to touch base with the company’s support team. In case you desire to administer several domains and each one of them is hosted in a different account, you will need to use an even larger number of accounts at the same time. Moreover, it might take a considerable length of time for the hosting provider to reply to your tickets.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our Linux shared hosting isn’t separate from the hosting account. It’s part of our all-inclusive Hepsia Control Panel and you will be able to access it at any time with just a few clicks, without signing out of your account. The ticketing system offers a quick-search field, so you can track down practically any support ticket that you’ve posted in the past, if required. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to fix a specific issue before you actually open a ticket. The ticket response time is no more than 60 minutes, which goes to say that you can receive timely assistance whenever you need it and in case our client service staff recommends that you do something in your hosting account, you can do it instantaneously without the need to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was developed with one objective in mind – that you should be able to manage everything connected to your account in one single place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got a query or stumble upon an issue, you can touch base with our client support engineers on the spur of the moment without the need to log into a different admin dashboard. You can look through your web files or check different settings within your account while you submit a new ticket or read the response to an older one. If you have a myriad of tickets and you want to find a particular one, you can resort to the smart search box, which is available in the Help section of the Control Panel. We will make sure you receive a response in no more than one hour irrespective of the nature of your query or problem.