If you’ve ever got any queries about the web hosting service or if you encounter a problem with your websites, you will need to contact the respective hosting provider’s customer support team. It may not make a difference how fast they’ll respond when you have a generic question, but an issue such as a failed app update, for instance, may lead to your site becoming damaged or invisible online. And the longer you have to wait for the support team to lend you a hand, the longer the website will be down. If you offer services or goods online, any downtime will influence your site in a negative way and you can lose current or prospective customers. A lot of hosting providers, especially resellers, handle e-mails and tickets within 24 hours, but in the electronic realm that’s much too long, since customers will hardly ever revisit a website that isn’t functioning properly over a long period.

One-Hour Response Guarantee in Shared Hosting

In case you’re using one of our Linux shared hosting and you have an enquiry or stumble upon some complication, you can get in touch with us 24-7 by opening a ticket or by writing an e-mail and we will make sure that you have a reply in no more than sixty minutes. In case the issue can be solved, we’ll do it before we respond to you, whilst in case there is something that you need to do on your end, we will provide you with all the required information – what settings to check, what possible solutions to try out, etc. Normally, you’ll obtain a response within less than 30 minutes, so waiting around for hours and hours or even for more than one day to receive support is something inconceivable. Our one-hour response guarantee applies to any inquiry that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk support staff members will be at your disposal all the time and they will respond to any ticket that you open via the hosting Control Panel within less than 1 hour. The ticket response time is guaranteed no matter if you have a generic enquiry about your semi-dedicated server or you bump into some predicament and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to assist you, as we’re available 24x7 to handle any general, technical or billing issue. If you contact us about anything that is within our capacity, we’ll sort it out before we reply, which goes to say that you will not have to wait for hours or days while the problem lingers. If there is something that you need to do on your end, we will supply you with the necessary information – what possible solutions to try out, what actions to take, etc.